Welcome to Togs Lane, your trusted source for performance-driven adventure apparel. We’ve compiled this FAQ to help answer your questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our adventure-ready support team is always here to help at [email protected].
About Our Products
What types of products does Togs Lane specialize in?
We specialize in high-performance adventure apparel including:
- Hiking & Climbing Pants (from brands like Columbia)
- Moisture-wicking Running Shorts
- Casual Vests (including Patagonia styles)
- Durable Jeans
- Casual wear for active lifestyles
Are your products eco-friendly?
Yes! We prioritize eco-conscious brands like Carve Designs and Tentree in our product selection. We’re committed to sustainability throughout our supply chain.
How do I choose the right size for adventure apparel?
Each product page includes detailed sizing charts. For performance wear like hiking pants or running shorts, we recommend checking these carefully as fit may differ from regular casual wear. When in doubt between sizes, consider sizing up for layering capability in outdoor conditions.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our facility. For DHL/FedEx shipments, you can track directly on their websites. For EMS shipments, use the EMS tracking portal.
Can I change or cancel my order after placing it?
We process orders quickly to get your adventure gear to you fast. If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Where do you ship to?
We ship worldwide with two exceptions:
- Some Asian regions
- Remote locations with limited carrier access
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95)
- Carriers: DHL or FedEx
- Delivery Time: 10-15 days after dispatch
- Ideal when you need gear for an upcoming trip
- Free Shipping (on orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 days after dispatch
- Great for stocking up on multiple items
Why does shipping take 10-25 days?
While we process orders within 1-2 days, our shipping times account for:
- International transit times (we’re based in Fayetteville, AR)
- Customs clearance
- Final local delivery
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery if your gear doesn’t meet your adventure needs. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Email [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Additional Questions
Do you offer discounts for bulk orders?
While we don’t have a formal bulk discount program, orders over $50 qualify for free shipping, and we frequently run promotions offering up to 30% off premium brands. Sign up for our newsletter to stay informed about special offers.
How can I contact customer service?
Our adventure-ready support team is available at [email protected]. We typically respond within 24 hours. You can also reach us by mail at:
Togs Lane Sales Store
2008 North Shannon Dr
Fayetteville, AR 72703
USA
Togs Lane Sales Store
2008 North Shannon Dr
Fayetteville, AR 72703
USA
Ready to gear up for your next adventure? Explore our collections of hiking & climbing pants, casual vests, and performance shorts today!